Outbound Collections Dialer Analyst - Optimize Customer Engagement & Recovery

Join Tata Consultancy Services as an Outbound Collections Dialer Analyst and play a pivotal role in enhancing our collections strategy through cutting-edge dialer technology. Based in the vibrant hub of Canggu, Bali, you will manage, administer, and optimize our outbound collections dialer system to improve customer engagement and recovery rates. This is your chance to leverage your expertise in collections and dialer technology to drive meaningful results for our clients.

At Tata Consultancy Services, we are a global leader in IT services, consulting, and business solutions. Our mission is to help our clients transform their businesses through technology. With a strong focus on innovation and excellence, we provide end-to-end solutions across multiple industries, including banking and financial services. In Canggu, Bali, we are building a dynamic team that thrives on collaboration and continuous learning. As an Outbound Collections Dialer Analyst, you will be part of a team that is dedicated to delivering exceptional results for our clients.

Daily, you will be responsible for managing and optimizing our outbound collections dialer system, which is used to contact customers and recover outstanding payments. You will work closely with our collections team to ensure that our dialer system is configured to maximize efficiency and effectiveness. This role offers a unique opportunity to grow your career in the collections industry while enjoying the beautiful and vibrant lifestyle that Canggu, Bali has to offer.

📋 Tanggung Jawab Pekerjaan

• Manage and administer the outbound collections dialer system, ensuring it operates efficiently and effectively.
• Optimize the dialer system to improve customer engagement and recovery rates.
• Monitor and analyze dialer performance metrics to identify areas for improvement.
• Collaborate with the collections team to configure and update the dialer system as needed.
• Provide training and support to the collections team on the use of the dialer system.
• Troubleshoot and resolve technical issues related to the dialer system.
• Stay updated with the latest developments in dialer technology and collections best practices.
• Participate in continuous improvement initiatives to enhance the effectiveness of the collections process.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum of 3 years of experience in collections or a related field.
• Proven experience in managing and optimizing dialer systems, preferably in the collections industry.
• Strong knowledge of collections processes and best practices.
• Proficiency in using collections dialer software, such as Salesforce Dialer, Genesys Engage, or similar.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.

🛠️ Keahlian

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