IT Support Associate - Hospitality Industry

Join Lime Hotels and Resorts as an IT Support Associate and play a pivotal role in ensuring seamless technology operations across our luxury properties in Bali. In this dynamic position, you will be responsible for maintaining, troubleshooting, and optimizing our IT systems, ensuring that our guests enjoy a hassle-free stay. Located in the vibrant city of Badung, you'll be part of a team dedicated to delivering exceptional service and hospitality.

As an IT Support Associate, you will work closely with our hotel staff to address any technical issues, providing prompt and efficient solutions. You'll be using industry-standard tools like ServiceNow, Microsoft Suite, and VMware to manage and support our IT infrastructure. This role offers a unique opportunity to work in a fast-paced, high-energy environment, with the chance to grow and develop your skills in a supportive and collaborative team.

📋 Tanggung Jawab Pekerjaan

• Provide technical support to hotel staff and guests, ensuring minimal downtime and maximum productivity.
• Install, configure, and maintain IT systems and software, including desktops, laptops, and mobile devices.
• Monitor and troubleshoot hardware and software issues, ensuring they are resolved in a timely manner.
• Assist with the deployment and management of our IT infrastructure, including networks, servers, and cloud services.
• Collaborate with the IT team to implement and maintain security protocols and best practices.
• Keep up-to-date with the latest IT trends and technologies, and recommend improvements to our IT systems.
• Provide training and support to hotel staff on the use of IT systems and software.
• Ensure compliance with IT policies and procedures, and document all IT-related activities.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 2 years of experience in IT support or a related role.
• Strong knowledge of IT infrastructure, including networks, servers, and cloud services.
• Proficiency in using IT support tools and software, such as ServiceNow, Microsoft Suite, and VMware.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills, with the ability to work well in a team.
• Familiarity with hospitality industry IT systems and software is a plus.
• Ability to travel and work in a fast-paced, high-energy environment.

🛠️ Keahlian

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