Dialer Campaign Strategist

Join Afni as a Dialer Campaign Strategist and take the lead in optimizing our outbound contact strategies to drive performance, enhance customer engagement, and maximize recoveries. In this dynamic role, you will leverage data-driven insights to refine dialer campaigns, ensuring our efforts are both effective and efficient. Based in Bali, you'll be part of a team dedicated to excellence, with opportunities to grow and develop your skills in a supportive environment.

As a Dialer Campaign Strategist at Afni, you will work closely with our sales and customer service teams to implement and monitor dialer campaigns. You will analyze performance data to identify trends and opportunities for improvement, using tools like Salesforce, HubSpot, and other CRM systems. This role is perfect for someone who thrives on data, enjoys problem-solving, and is passionate about delivering exceptional customer experiences.

Afni is a leading company in the telecommunications industry, known for its innovative approach and commitment to customer satisfaction. With a strong focus on technology and data-driven decision-making, Afni offers a unique opportunity to make a significant impact on our business. Join us in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, and be part of a team that values your expertise and growth.

📋 Tanggung Jawab Pekerjaan

• Develop and implement data-driven dialer campaign strategies to enhance customer engagement and maximize recoveries.
• Monitor and analyze campaign performance using Salesforce, HubSpot, and other CRM systems.
• Collaborate with sales and customer service teams to refine and optimize outbound contact strategies.
• Identify trends and opportunities for improvement through data analysis.
• Ensure compliance with industry regulations and best practices.
• Provide regular reports and insights to support decision-making.
• Stay updated with the latest trends and technologies in the telecommunications industry.
• Mentor and support junior team members to foster a culture of continuous learning and improvement.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in a similar role, preferably in the telecommunications industry.
• Proven experience with CRM systems such as Salesforce, HubSpot, or similar.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Certification in data analysis or a related field is a plus.
• Ability to work in a fast-paced, dynamic environment.

🛠️ Keahlian

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